CP Insight Video: The Numbers
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AugustCP Research Insights
The contact center world is always changing….Read what over 230 Contact Center and Self-Service Executives need now.
Join our Insight Center online community and see what your peers had to say about what they need most from an outsourcing partner, where they get the most useful information today and more.
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July
The World in 2020: The Business Challenges of the Future
2020
The world in 2020 will be very different from that of 2011, and certainly from 2000.
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June
Smarter Self-Service. An interactive panel discussion.
85%
According to recent studies, more than 85% of companies say that they are looking for more effective ways to support their customers and employees. The goal? Increase customer and employee satisfaction while lowering support costs. The strategy? Enable individuals to resolve issues they way they want to....by themselves!
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May
A 10% online customer approval rating isn't just embarrassing. It's fatal.
10%
Why Customer Experience Matters
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April
"What do 90% of late adopters to call center outsourcing want? Actually, everything."
90%
Companies that run their own contact center operations have plenty to think about.
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March
"100% of great security and compliance measures have their own security and compliance measures."
100%
The way to meet security mandates
is to exceed them
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February
"Over 75% of executives want a call center workforce that can expand. And contract. And expand."
75%
Flexibility As A Key Reason To Outsource
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January